The CFPB Language Access Plan for consumers with limited English proficiency
The CFPB views our responsibility to consumers with limited English proficiency as a whole-agency effort to address their unique needs in the financial marketplace. The varying missions of each CFPB office require customized approaches that support the mandate to educate and empower all consumers, provide information and assistance to traditionally underserved consumers and communities, enforce fair lending laws, and promote an equitable marketplace for all consumers.
The Language Access Plan describes the CFPB’s policy and how the CFPB’s language access activities are implemented across operations, programs, and services, and how they apply to all staff, particularly those who have contact with the public.